Shipping Policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During peak periods or high order volumes, processing times may be slightly extended. Customers will be notified by email if any significant delay occurs.

Shipping Time & Delivery Estimates

Once your order has been processed and shipped, estimated delivery times are as follows:

• United Kingdom: 5–10 business days
• Europe: 7–12 business days
• United States & Canada: 7–15 business days
• Rest of World: 10–20 business days

Please note that delivery times are estimates only and may vary due to customs clearance, local carrier delays, or external factors beyond our control.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Tracking updates may take 24–48 hours to become active in the carrier system.

Shipping Fees

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly stated on the website during the promotional period.

Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, or fees may be charged by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

We are not responsible for delays caused by customs processing.

Incorrect Address

Customers are responsible for ensuring that all shipping information is accurate at the time of order placement.

We are not responsible for delays, losses, or returned shipments caused by incorrect or incomplete address information.

If you need to update your shipping details, please contact us immediately after placing your order.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will assist in investigating the issue with the carrier and provide support where possible.

Contact Us

If you have any questions about shipping or delivery, please contact us:

• Email: payment@owenapparel.net
• Phone: +44 7832 633434
• Company: Owen Thomas Cotton Apparel Ltd
• Address: 8 Milton Grove, Stafford, England, ST17 9TR, United Kingdom